The Room Block
The Room Block
Reviving Customer Service with Nancy Friedman, the Telephone Doctor

Are you making any critical mistakes in your daily interactions with others? Strong customer service and communication skills can earn you and your business loyal guests and clients, as well as respect. On the other hand, weak skills in this area can cost you everything. I am joined by Nancy Friedman, who is founder and chairman of Telephone Doctor Customer Service Training, diagnosing problems and prescribing solutions for companies of all types and sizes. In addition to offering a multitude of training programs, Nancy is also the author of 9 books covering communications, sales, and customer service. She has worked with the hospitality industry over the years sharing tips, ideas, skills and techniques that stand the test of time, creating service rock stars who garner 5-star ratings.

Nancy Friedman, the Telephone Doctor, is one of America’s most sought after speakers on sales, customer service and communication skills. In between the humor, laughter and fun are well-oiled tools that have been proven to help thousands of companies.

Nancy received the Lifetime Achievement Hall of Fame Award from the St. Louis Small Business Monthly as well as being selected as one of meeting planner’s favorite speakers by Meetings & Convention Magazine. Nancy has appeared on Oprah, Fox News, CNN and every morning show on all networks and brings a wealth of information to help your business. You can connect with Nancy at or visit for more information.

Telephone Doctor, Inc., an international customer service training company, provides onsite programs for conferences and meetings as well as their popular customer service learning platform ( for small and big businesses alike. Nancy and her staff of 21 have helped over 30,000 organizations improve the Customer Satisfaction Scores (CSat) and Net Promoter Score (NPS) of their Customer Service Reps, Help Desk Staff, Call Center Agents, Tech Support Staff and other team members.

This is The Courtesy Block, a chip off The Room Block podcast.