Reviving Customer Service with Nancy Friedman, the Telephone Doctor

Are you making any critical mistakes in your daily interactions with others? Strong customer service and communication skills can earn you and your business loyal guests and clients, as well as respect. On the other hand, weak skills in this area can cost you everything. I am joined by Nancy Friedman, who is founder and chairman of Telephone Doctor Customer Service Training, diagnosing problems and prescribing solutions for companies of all types and sizes. In addition to offering a multitude of training programs, Nancy is also the author of 9 books covering communications, sales, and customer service. She has worked with the hospitality industry over the years sharing tips, ideas, skills and techniques that stand the test of time, creating […]