The Room Block

Episodes

The Room Block/

Reviving Customer Service with Nancy Friedman, the Telephone Doctor

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Reviving Customer Service with Nancy Friedman, the Telephone Doctor
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Are you making any critical mistakes in your daily interactions with others? Strong customer service and communication skills can earn you and your business loyal guests and clients, as well as respect. On the other hand, weak skills in this area can cost you everything. I am joined by Nancy Friedman, who is founder and chairman of Telephone Doctor Customer Service Training, diagnosing problems and prescribing solutions for companies of all types and sizes. In addition to offering a multitude of training programs, Nancy is also the author of 9 books covering communications, sales, and customer service. She has worked with the hospitality industry over the years sharing tips, ideas, skills and techniques that stand the test of time, creating […]

By |2021-03-02T23:50:29-06:00March 3, 2021|0 Comments
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Creating Moments as Property Managers, with Wil Slickers and Adam Knight

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Creating Moments as Property Managers, with Wil Slickers and Adam Knight
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What do boutique hotels, big box convention hotels, resort properties and vacation rentals ALL have to do in order to thrive? Wil Slickers, host of Slick Talk: The Hospitality Podcast, and Adam Knight, host of The Proven Principles Podcast and Principal at Knowing Hospitality share their expertise on the world of property management, from a one-room vacation rental to a branded city center hotel. With a focus on strategic operations yet a heart for hospitality, Wil and Adam are creating content and companies dedicated to giving back to an industry that has given so much to them.

Wil Slickers started working for a Marriott Autograph Collection hotel in Spokane, Washington and shortly realized his […]

By |2021-02-23T23:47:06-06:00February 24, 2021|0 Comments
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Practicing What I Preach (and Maybe Even What They Preach)

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Practicing What I Preach (and Maybe Even What They Preach)
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In today’s world, authenticity seems to be more valued than ever before. However, it’s one thing to speak your truth and another to live it, especially when our private lives are becoming increasingly public. This Courtesy Block episode explores a few ways that I’ve discovered the additional responsibility, but also the reward, that comes with having your own platform, and speaking out.

This is The Courtesy Block, a chip off The Room Block podcast.

By |2021-02-16T23:05:54-06:00February 17, 2021|0 Comments
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Boss Up and Show Up to Level Up, with Judi Holler and Courtney Stanley

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Boss Up and Show Up to Level Up, with Judi Holler and Courtney Stanley
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What is stopping you from turning your dreams into reality? Whether you need tactical advice on how to set and achieve goals, or simply permission to honor your vision of who you are and what you want in the first place, Judi Holler and Courtney Stanley are here to help. As former meeting industry professionals, Judi and Courtney transformed their side-hustle into the main event and are showing others what it takes to do the same. Join me for a true power hour where Judi and Courtney offer ideas on how to inspire courage through action, alternative ways to look at and deal with anxiety, and explain why setting goals and establishing intentional daily habits are the foundation […]

By |2021-02-10T00:35:04-06:00February 10, 2021|0 Comments
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Introducing EventWell, with Rachael Riggs

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Introducing EventWell, with Rachael Riggs
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In a recent article listing the top 30 most stressful jobs in the world, the events and hospitality industry had the honor of securing 4 different positions. Wouldn’t it be amazing if there was an organization dedicated to cultivating better mental health and wellbeing in events, and for the professionals who work within the industry? Lucky for us, help is on the way! Rachael Riggs returns to the The Room Block, not only to share what she has been up to in her position of WellBeing Leader at Maritz Global Events, but also as the first US Ambassador for EventWell, a UK based organization launching in North America on March 3, 2021.

Rachael Riggs is the WellBeing Leader […]

By |2021-02-02T23:51:23-06:00February 3, 2021|0 Comments
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Inspiring Passion Through Purpose, with Philippe Clarinval and Rob Brandenberg

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Inspiring Passion Through Purpose, with Philippe Clarinval and Rob Brandenberg
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Can you or your company claim a purpose that inspires the people working with and for you? It takes a visionary leader to fuel this kind of passion, and a little Swiss hospitality doesn’t hurt either. Philippe Clarinval and Rob Brandenberg are Hotel General Managers and friends who share the mentality required to infuse their teams with a dedication to service excellence, even during a pandemic. Listen in as Philippe and Rob chat about managing vs. leading, positivity vs. hope, and why it’s so important to strike a balance between the transactional and the transformative.

Philippe Clarinval is the General Manager at Carlton Hotel St. Moritz. Following completion of his MBA degree in hotel […]

By |2021-01-27T00:49:45-06:00January 27, 2021|0 Comments
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#PCMACL: The Virtual Event we Needed

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#PCMACL: The Virtual Event we Needed
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Can a virtual event be transformative? If you attended PCMA Convening Leaders 2021, you might say so. In this Courtesy Block episode, I recap the highlights and my main takeaways from this year’s event, including the importance of having a strong host or moderator. It may be one of the elements that helps take an engaged attendee to an event evangelist.

Learn more at conveningleaders.org.

This is The Courtesy Block, a chip off The Room Block podcast.

By |2021-01-19T22:18:11-06:00January 20, 2021|0 Comments
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Creating the Narrative, with Dan Sherman and Ryan Barth

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Creating the Narrative, with Dan Sherman and Ryan Barth
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How do you want to remember this critical time in our history? Business events industry veterans and co-hosts of the TRAVELING Podcast, Dan Sherman and Ryan Barth want to be part of the story. By being some of the voices that bring our industry’s biggest issues and opportunities into the forefront, Dan and Ryan are helping to create a narrative – not just for the events industry, but for themselves as well. Listen in to find out how their friendship has been the backdrop to taking risks and setting trends, all in the name of moving our industry forward.

Dan Sherman is Vice President, Business Development at Freeman, Founder & Contributor at HIP Network, and Co-Host […]

By |2021-01-12T23:42:54-06:00January 13, 2021|0 Comments
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Esports and the Events Industry, with Rebecca de Freitas

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Esports and the Events Industry, with Rebecca de Freitas
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What does esports have to do with the events industry? As it turns out, quite a bit. Mega event organizer and esports subject matter expert Rebecca De Freitas joins me to talk about how event organizers can power up their planning game by leveling up their esports XP. Rebecca shares how her love of video games combined with her events industry experience gives her a unique perspective on the strong potential of an esports-infused future. Find out how the esports culture caters to the next generation of meeting attendees, and what you can do now to start engaging with your younger audiences in new and meaningful ways.

Rebecca de Freitas MPS, DES is […]

By |2021-01-06T00:58:46-06:00January 6, 2021|0 Comments
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20/20 in 2020: The Room Block Recap

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20/20 in 2020: The Room Block Recap
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2020 was a year for the history books, and I was lucky enough to have some of the very best teachers in the form of my incredible guests. So what did I learn? Join me as I count down the Top 10 lessons from this year’s guests. Relive some of the quotes that best illustrate some ideas that are worth taking from 2020 into 2021.

By |2020-12-30T00:47:23-06:00December 30, 2020|0 Comments
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Exploring the DES Certification, with Amanda Duski and Kari Messenger

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Exploring the DES Certification, with Amanda Duski and Kari Messenger
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Thinking of getting certified as a Digital Event Strategist (DES)? Amanda Duski, CMP, DES, Associate Director, Conference Services at the Alzheimer’s Association and Kari Messenger, CMP, DES, Senior Manager, Meetings at the Association Management Center lead us through their career journeys, pre-COVID to DES-certified. Join us for a candid conversation about the chain of events that led each of these women to seek out the DES certification, what to know about the course and test, and Amanda and Kari’s thoughts on who should get DES-certified, and why.

To learn more about obtaining your DES certification, please visit https://www.pcma.org/products/des/.

Amanda Duski, CMP, DES is the Associate Director, […]

By |2020-12-16T00:01:56-06:00December 16, 2020|0 Comments
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Paying It Forward, with Joann Chmura and Ephraim Yarmak

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Paying It Forward, with Joann Chmura and Ephraim Yarmak
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What’s your next move when faced with a seemingly insurmountable challenge? Joann Chmura, Director of Client Services for Simpson Healthcare and Ephraim Yarmak, Founder of #1000Hires both believe that the answer is to help another in need. Join me as Joann and Ephraim share how what could have been their darkest hours were brightened by the actions they took helping and connecting with their communities. With an acute understanding of the pain and suffering that so many job seekers are facing right now, Joann and Ephraim empathize with and encourage listeners who may find themselves or their loved ones in such a position. This conversation showcases humanity at its best, and will leave you feeling hopeful knowing that […]

By |2020-12-02T00:38:27-06:00December 2, 2020|0 Comments
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A Profitable Partnership: Hotel Sales and Revenue Management, with Jeff Borman and Steve Pierce

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A Profitable Partnership: Hotel Sales and Revenue Management, with Jeff Borman and Steve Pierce
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The sales and revenue management departments of a hotel are dependent on each other to achieve success, yet, the more they agree with each other the less successful the hotel will be. Jeff Borman, Founder & Chief of travelINNsights and Steve Pierce, Director of Sales & Marketing from the Crystal Gateway Marriott in Arlington, VA examine the delicate and at times misunderstood relationship between sales and revenue management, how they win or lose together (including at Fantasy Football) and what each department is up against as we move through the pandemic.

About Jeff Borman: With over 20 years of hospitality management, Jeff has a wide range of experiences from early beginnings […]

By |2020-11-18T00:00:04-06:00November 18, 2020|0 Comments
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Positive Change Through Diverse Leadership, with Shameka Jennings, Gus Martinez, and Anthony Molino

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Positive Change Through Diverse Leadership, with Shameka Jennings, Gus Martinez, and Anthony Molino
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Understanding and embracing Diversity, Equity, and Inclusion (DEI) is a necessity in our personal and professional lives. Join me for a conversation with three event-industry leaders who have taken an active role in DEI advocacy and education, as they share how they got involved, and more importantly, why. Discover why empathy is so key to having a productive conversation that can push us forward.

Shameka Jennings is the Director of Meetings & Partnership Development for the National Coalition of STD Directors, and is part of ASAE’s 2020-2022 Diversity Executive Leadership Program Class.

http://www.shamekajennings.com

Gus Martinez is a Diversity Consultant and Founder of GSM Consulting, LLC, […]

By |2020-11-03T23:57:27-06:00November 4, 2020|0 Comments
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Building a Healthier Event, with Desi Whitney and John Ayo

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Building a Healthier Event, with Desi Whitney and John Ayo
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Are you starting to plan, or thinking about traveling to a live event in the near future? Desi Whitney, SVP of Sourcing Operations & Industry Relations for HPN Global and co-founder of Emergency Concierge International and John Ayo, Chief Balancing Officer of Travel Balance share the life experiences that taught them how to prepare for the safest and healthiest outcome, as well as the passion behind their purpose.

Desi Whitney is a multi-faceted leader in the industry. She brings almost 20 years of experience to her current role as SVP of Sourcing Operations & Industry Relations for HPN Global. In addition, Desi is co-founder of Emergency Concierge International, an All-Hazards Emergency Planning company dedicated […]

By |2020-10-21T09:52:58-05:00October 20, 2020|0 Comments
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The Value of Community, with Colleen Brzozowski and Rachael Riggs

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The Value of Community, with Colleen Brzozowski and Rachael Riggs
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Colleen Brzozowski, 2020 President of SITE Chicago and Rachael Riggs, 2020 President of the Greater Midwest Chapter of PCMA discuss the numerous challenges and unexpected rewards of being in a volunteer leadership role during a global pandemic. Their experiences with these organizations, both past and present, demonstrate the value of staying connected to and serving a community.

Colleen Brzozowski, CIS, is the 2020 President of SITE Chicago (Society for Incentive Travel Excellence – Chicago Chapter). She is a 25+ year veteran of the hospitality industry and spent the majority of her career in hotels/resorts. She had recently moved into national sales for a domestic DMC group before her position was permanently laid off due […]

By |2020-10-08T12:02:55-05:00October 7, 2020|0 Comments
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Give and Receive to Succeed, with Pam Nutting and Rick Nelson

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Give and Receive to Succeed, with Pam Nutting and Rick Nelson
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Through their stories, Pam Nutting, Director of Strategic Sourcing with Maritz Global Events and Rick Nelson, Sr. Director, Worldwide Accounts with Hilton illustrate various examples of how the support they give and receive perpetuates a cycle resulting in growth and success. We examine the relationships and strategies that are important today and will continue to be, as we move into our industry’s recovery.

By |2020-09-22T23:30:17-05:00September 23, 2020|0 Comments
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Designing Your Direction, with Dahlia El Gazzar and Keri Kelly

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Designing Your Direction, with Dahlia El Gazzar and Keri Kelly
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Hear from entrepreneurs Dahlia El Gazzar of the DAHLIA+Agency and Keri Kelly of SoulMining, Inc. as they discuss the introspection, honesty, and courage it takes to start living a more authentic life on your own terms. They share how a combination of marketable superpowers and the undying support of the events industry helped each of them take a life-changing leap of faith.

To reach Dahlia El Gazzar:

To reach Keri Kelly:

By |2020-09-09T00:03:56-05:00September 9, 2020|0 Comments
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Pursuing Harmony, with Richard Albrecht and Suzanne Stigers

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Pursuing Harmony, with Richard Albrecht and Suzanne Stigers
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Take a deep dive into the world of event accommodations with “work spouses” Richard Albrecht, Director of Client Relations and Suzanne Stigers, Sr. Hotel Industry Relations Manager, both from onPeak. They tell a tale of the inevitable changes that we encounter throughout our careers, personally and professionally, and the lasting bonds that form among team members who navigate both highs and lows together.

More information about Connect for Community can be found at connectforcommunity.org

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By |2020-08-25T22:49:13-05:00August 25, 2020|0 Comments
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Generous Leadership, with Rose Horcher and Dan Traver

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Generous Leadership, with Rose Horcher and Dan Traver
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Rose Horcher, Vice President of Client Services with Choose Chicago, and Dan Traver, Business Development VP with Freeman share the traits that have earned them the trust and friendship of their clients. Join me for a heartwarming conversation with two individuals who exemplify the spirit of the events and hospitality industry and understand the power in staying positive.

www.roomblockpodcast.com

By |2020-08-18T23:19:04-05:00August 18, 2020|0 Comments
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A Manager’s Mindset, with Kevin Boland and Rick Ueno

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A Manager's Mindset, with Kevin Boland and Rick Ueno
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Travel from coast to coast with me as I chat with Kevin Boland, Hotel Manager at the Palace Hotel in San Francisco, CA and Rick Ueno, General Manager of the W South Beach in Miami, FL. Kevin and Rick walk us through their careers from start to present, sharing what motivated them to get to where they are today, as well as potential obstacles they leaned how to overcome.

www.roomblockpodcast.com

By |2020-08-11T19:59:39-05:00August 11, 2020|0 Comments
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Welcome to The Room Block

The Room Block
Welcome to The Room Block
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Learn about me, your host Jen Salerno, why The Room Block was created, and what you can expect by listening in.

By |2020-08-11T20:00:33-05:00August 6, 2020|0 Comments
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